We’re thrilled to have you join us!
This isn’t just a course; it’s a transformational experience that will fine-tune your skills, reshape your sales behaviors, and rejuvenate your client relationships, resulting in a lasting and tangible impact on both your sales performance and organizational culture.
Prepare yourself to master proven strategies and frameworks that will empower you to deeply understand customer needs, engage in collaborative problem-solving, and transition prospects into enduring business partners.
How it Works
Your journey through DPS® OnDemand is structured into nine meticulously designed modules. Each module is a rich learning experience featuring an in-depth training video led by one of our expert certified trainers. Beyond the video, you’ll find essential reading materials, supplemental reinforcement exercises, and a knowledge check to solidify your grasp of the content.
The modules are structured to be completed sequentially for optimal learning outcomes. However, we understand that everyone’s schedule is different, which is why the program is designed to be flexible. You have the convenience to progress at your own pace and the freedom to revisit modules as needed. Upon completing all nine modules, you’ll have the opportunity to undertake a comprehensive final certification assessment. Successful completion will yield your Dimensions of Professional Selling® certification.
What You Can Expect
Our flagship sales development program is easily remembered, elegantly simple, and remarkably flexible, this award-winning training will help you to establish a common language, culture, process, and set of behaviors that will boost closing rates and strengthen your customer relationships.
You will learn proven strategies and frameworks for getting to the heart of customer needs, collaborative problem-solving, and converting prospects and current customers into lifetime business partners.
Get ready to reach a new level of professionalism, productivity, and results…the standard of excellence against which all sales professionals are judged.
Customer Perspective
Learn a results-producing model for becoming truly customer-centric. Develop critical listening skills and techniques to ensure understanding of the customer’s perspective and development of benefit-focused recommendations that satisfy their needs. Recognize common needs, values, motivations, and buying orientations that affect the decision-making process; learn communication and relationship strategies for each to achieve desired outcomes.
Objection Handling & Productive Communication
Master a simple, defined, and repeatable communication process to fully understand customer needs, perspectives, and challenges. Learn to handle objections in a way that overcomes resistance, diffuses anger, and uncovers additional opportunities. This proven model gets to the heart of customer needs while building trust, credibility, and rapport.
Opportunity Identification & Value Creation
Learn a disciplined and flexible model that uncovers often hidden, but very real, customer opportunities. Develop competency in gathering vital information, understanding customer-perceived actual vs. ideal states, identifying areas of opportunity, and developing action plans. Generate real value for customers while creating competitive advantage.
Presentations with Purpose
Leverage our proven presentation model to develop and deliver high-impact proposals that engage the customer, make them part of the solution, and capture the business. Learn to distinguish between Features, Advantages, and Benefits. Create an enthusiastic and receptive environment, whether presenting one-on-one or to a large group. Master the art of closing and activating next steps that ensure successful adoption of your solution.
Strategic Account Management
Learn the fundamentals of our proprietary Strategic Selling Plan system and how to use it to activate a more intentional, focused sales effort. Master recognizing how customers respond to your sales style and adjusting dynamically so that transactions and relationships move forward. Develop the confidence and competence to take the lead in securing and retaining preferred position within the business relationship.
